Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Speaking
Talking to others.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Listening
Listening to others, not interrupting, and asking good questions.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Service Orientation
Looking for ways to help people.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Reading Comprehension
Reading work-related information.
Instructing
Teaching people how to do something.
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Active Learning
Figuring out how to use new ideas or things.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
network.
